HNW Business Discussion - to serve your VIP with the robust organization

In years ago, the CEO of the Lee and Fung's Co. said that "Think in a BIG company way, ACT in a small company way"

Later on HSBC translated this idea into their worldwide marketing slogan to express it as "World Brand, local wisdom". HSBC then has broadcasted this marketing statement to every country they have reached in the recent years.

It seems like that different industry leaders has recognized the beauty of agile operation. To be more dynamic to adopt the marketing changes and seize the latest market opportunities are the key to win.

Many companies translate it into a very generic term so called we shall improve the "Operational Efficiency (OE)". Millions of papers and marketing articles has addressing how to enhance your organiation OE. (like http://www.cisco.com/en/US/solutions/ns339/ns640/networking_solutions_products_genericcontent0900aecd8043573b.html
http://www.cisco.com/en/US/solutions/ns339/ns640/networking_solutions_products_genericcontent0900aecd803e865f.html)

To act fast in the market and fast to the customer implies the organization requires to react fast and aniticipate proactive to the market change. The true situation is that some time you may have your qualified staffs to deliver the agile service for your organization (org.) already but it couldn't last for long time because:

staff turnover, the competition of talent

increasing competition, once you achieve something, then it is copied by your rivals

But how to do so?
Can it be done by investing to training staffs to be agile or recruiting Management Consultants (MC) to access your org. and write a lot of papers to you to follow?

Those approach may be addresing the point from a very fundamental points of view. Whether it can be successfull or not, it is very depending on the execution of the staffs who are being trained or the staffs who follow the advice of the (MC). From the editor points of view, it is helpful but tie ROE is very long and the result is uncertain as at the end of the day it all counts on the staffs herself/himself to execute.

Does it really help them to do so in order to serve your HNW customer better? No one can even tell until the day comes... It sounds the investment on those intengible items are risky and no fast results can be obtained. To be realistic, it is not an agile solution as the nature of the solution itself is not.

Of course, we are not here to criticize some org. growth strategies. Indeed, editor would like to introduce to another way to evolve your org. to be an agile and sustainable agile org. This strategy can:
help to let your staff work faster
let your staff enjoy their works
retain and growth your valuable staff knowledge even they have left the org

If your org canrealize those 3 points, your org. shall become a truely agile org. and to be able to dominant the HNW customer which requires a promising long-termed, consistent, qualitied and responsive services.

Then, how can it be done?... as time is limited, we shall continue about it tmr...